Costo is our brand new retail concept that focuses on a cost efective, neighborhood grocery experience.
It’s been designed with customers and their requirements at the core of all operations. In other words, it’s a value-centric daily purchase store that caters to the everyday needs of customers in close vicinity.Costo has been conceptualized as a no-frills, retail store that offers discounts and extra value to customers, with the help of private label products. It will cater to categories like fresh, food and non-food items, butchery, fishery, household, fashion, footwear, electronics, mobile phones, and laptops. Perishable goods like farm produce, and meat are exclusively flown in from around the globe on a daily basis to offer uncompromised quality at the best price. Our specialized product procurement team handpicks all Costo products, to make sure customers get the best value for their money. Our private label brands eliminate additional layers of logistics and distribution, resulting in reduced prices and faster stock replenishment.
If there’s one thing Costo promises, it is – best quality t the best prices.
The nature of retail is changing, giving rise to unique opportunities for designing a new tech-fueled, customer-centered shopping experience.
With an influx of a new generation of tech-savvy consumers, we take great pride in implementing digital transformation in our overall business strategy. At Grand, we’ve
embraced the changing landscape of retail and have been making strides in digital projects that will completely revolutionize the retail experience.
Our digital prowess is demonstrated by the following elements:
Our social media channels have a collective reach of more than 3 million people
We’ve interwoven artificial intelligence (ai) into our customer service and feedback systems in the form of conversational chatbots and smart messaging
We’ve integrated the Internet of Things (IoT) into our retail infrastructure and have digitized electrical assets like chillers, freezers, POS/card readers and cooling systems
The Grand Mobile app enables customers to experience the Grand convenience virtually through promotions, daily deals, and tracking of loyalty points.